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Ordering

You have two options when ordering with us. Whichever method you choose we will send you a confirmation email.

 

1. Simply shop online by following the links: Add item/s to shopping cart, then pay via PayPal, or by a debit or credit card.

 

2. Order by email & phone. If you would like to order this way, please email the following details to shop@susyharper.co.uk

-Your name

-Address for delivery

-Address to which card is registered (if different)

-Telephone number

-Garment/s name, size, colour

 

For security reasons* we need to take your payment over the phone - please call us on +44(0)7769 702407 between 11.00am and 6.00pm from Monday to Saturday.  If you would prefer that we call you, please tell us in your email, we can call at a time to suit you (time zones permitting).

 

*Please note, Susy Harper will never ask for credit card details via email. It will always be by phone. If you receive an email from Susy Harper requesting payment card details, please ignore it and, if you would, let us know.

 

Size Guide

8-10     10-12    12-14     14-16

 

4-6       6-8      8-10     10-12

 

40-42    42-44    44-46     46-48

 

36-38    38-40    40-42     42-44

 

7-9       9-11    11-13     13-15

UK

 

US

 

ITALY

 

FRANCE

 

JAPAN

XS        S        M         L

The total length of each garment is given on the product page, this measurement is taken from the shoulder seam at the neck to the lowest point of the back hem, if the garment is longer at the back (see product photo), please be aware it will be shorter at the front.  If you are unsure of your size please ask us for guidance.

Please note that we only do size L in some styles.  The sizes available are shown on the product page.  

Delivery & Shipping

If your order is in stock it will be despatched on the next post run day, every 2 - 3 days. If an order is urgent, please let us know and we will do our best to help.

If you are ordering a ‘made to order’ item we will let you know the lead time in your confirmation email.  You should receive your item within 2 - 3 weeks of the order date.

A transaction and item receipt will be dispatched to you together with your garment/s.

 

UK Orders

UK orders are sent by the Royal Mail service you select at Checkout.

Special Delivery: £7.50

First Class: £3.00

 

International Orders

International orders are sent by Royal Mail International Signed for.

Delivery to the EU: £9.50

Delivery to Rest of World: £14.00

 

Duties and Taxes

Please be aware that if delivery is outside the EU, you may be liable to pay import duties and taxes, which are levied once a shipment reaches the destination country. Custom policies vary from country to country and Susy Harper Ltd do not have any control over import duties.

 

Returns and Exchanges

(Please note these notes apply to online purchases only)

 

We hope you will be delighted with your Susy Harper purchase. However, if you would like to make a return, please call +44(0)7769 702407, or email shop@susyharper.co.uk, so we can authorize the return, as all returns need to be pre-authorized.

Please make sure we receive the package within 14 days of receipt date and we will be happy to give you a full refund, or exchange. Only exchanges or credit notes will be given for returns made between 14 and 30 days.

Refunds will be made immediately on receipt of the returned goods, either dierectly by PayPal, or refunded on to the same credit/debit card as was used for the purchase.

Please ensure you include the receipt and that the garment is returned unworn, unwashed and in its original packaging. It is always best to send goods by recorded or special delivery and retain the proof of postage (or international signed for if sending from overseas).

Any items which are returned will be at your own expense and Susy Harper cannot be liable for any goods that do not reach us. If an item of clothing is faulty it will be exchanged at our expense.

Any returned orders from outside the UK need to be marked Returned British goods, no VAT or duty due so that no taxes are levied.

Any item returned because it is faulty will be refunded in full, including a refund of delivery charges.

 

Please send returns to:

Susy Harper

23 Carr Road

London E17 5ER